Learn more about some of our most commonly asked questions.

Having trouble finding an answer to your question? Reach out to us today.  Send an email to support@dtchealth.com or call 866.486.0421. 

Questions and Answers
Click the question or scroll down page.
Who is DTC Health?
What are your shipping costs?
Do you ship internationally?
What is your return policy?

Q. Who is DTC Health?

DTC Health is a husband and wife owned and operated company, originally  founded in November of 2003. The owners have over 25 years experience in Physical and Occupational Therapy and specialize in nutraceuticals as well as  other therapeutic products.  We take pride in serving others and promoting healthy living.  

DTC Health is Payment Card Industry Data Security Standard (PCI DSS) compliant.


Q. What are your shipping costs?

Shipping Policy

Domestic (US only) and International Orders
We use a variety of carriers including but not limited to United States Postal Service, FedEx, and UPS.  Shipping method is at the discretion of DTC Health unless otherwise chosen at checkout (primarily offered for International). 

Shipping Charges
Rates vary by location, weight, size and/or quantity of items purchased. 


 

Q. Do you ship internationally?

International Shipping

Shipping charges can be calculated at check out.  This calculation is an estimate of shipping the package ONLY.  This does not include any fees associated with importing the product(s) to your country, including duty, brokerage, and taxes.  Please understand your specific country’s customs regulations and guidelines prior to purchasing.

DTC HEALTH is not responsible for any fees that you may incur with importing our products.  We are also not responsible for any return charge fees (see Return Policy).

DTC HEALTH is not responsible for items once they have been shipped. Please contact carrier directly for any questions, disputes, or resolution for lost or misplaced items.  

Please note that due to restrictions, we are unable to ship to Norway, Austria, North Korea, Sudan, Germany, or Belgium.  


Q. What is your return policy?

If you are not pleased with our product(s), please contact us at support@dtchealth.com.  If you would like a refund, please return unused items.  Items returned are at the shippers expense.  Once the item(s) are received, refund will be issued to the same payment form as used for initial order.

Items refused/returned from outside the US due to customs regulations, import guidelines, or otherwise unable to be delivered, are also at the expense of the customer.  

Please return products to the following address:
DTC Health
20436 Route 19, Suite 620 #146
Cranberry Township, PA 16066
USA